Take a minute to check out a satisfied customer’s email:
Mr Glenn Sanford and Mr Brian Culhane,
I just wanted to take a moment and say thanks for the invite yesterday to your special event. It was a pleasure meeting both of you and I am truly excited about formulating a mutually beneficial business relationship with Phoenix Power Search.
The reason for this e-mail, it pleases me to no end to have to send out an e-mail like this….especially at this time in which everybody is dog eat dog to make a buck. While many of us are quick to send out e-mails to point out the negatives in someone’s actions, we seldom take the time to provide praise when earned. I know we need to recognize people for their accomplishments, and I know you probably don’t always see your people get the Kudo’s for “doing it right.”
I’ve been around home buying for quite some time in my life since about 1982. And have had the opportunity to deal with a myriad of different real estate companies. Some of the companies had outstanding programs in place but lacked in the quality of their personnel. Others had great working staff who treated you politely, but only if they thought you would buy with them. For the first time in my house hunting experience I was fortunate enough to, due to an employee of yours be a part of house hunting that is exceptional in all facets. In the last two months that I have been working with your company, I am appreciative of the relationship, kindness and customer service I have acquired from one of your employee’s, Rachel Anderson.
I would like to take this opportunity to applaud Ms Anderson on her outstanding display of patience, prompt call backs and customer service. Ms Anderson consistently handled all requests made by me in an expedient and professional manner. She had a sense of sacrifice in order to ensure that I was taken care of, no matter what the cost was to her. Her sense of loyalty is to be commended, and mirrored, as she focused on accomplishing the goal at hand.
Her action has personified the sometimes rarely utilized attributes of a person that cares about her customers, that I have seen since I have moved in my first house back in California. For this , I thank and commend Ms Anderson. Your company as far as I am concerned will have a good business relationship with me and any one I know who is looking for a home.
Yours truly Jim
